Frequently Asked Questions

Learn more about Heart Mountain Design by reading our FAQs!

  • Heart Mountain Design produces custom and made-to-order apparel and spirit wear. The shop features everything from t-shirts and sweatshirts to hats and jackets! Heart Mountain Design uses an embroidery machine and sublimation printer to create designs that match a variety of aesthetics, including team gear and spirit wear! Heart Mountain Design also accepts custom orders.

  • Generally, no. Heart Mountain Design purchases the clothing that works best with the machinery and design process. Plus, we don’t want the liability of working on sentimental items of our clients.

  • Heart Mountain Design uses an embroidery machine and sublimation printer to create designs that match a variety of aesthetics.

  • At this time, we are unable to ship outside of the United States.

  • Generally, clients can expect their orders to be made and ready for shipping in 7-10 days, unless stock is low. The shipping process can then take a few days or about a week, depending on weather and the client’s location.

  • Aubrie with Heart Mountain Design works with the client to come up with a design together. This includes decisions about colors, fabrics, embroidery vs. print, type of product, etc. Aubrie then digitizes the design and sends the client proofs. This process can take about two weeks. The shipping process can then take a few days or about a week, depending on weather and the client’s location.